SanCCS Socket Document

[ Socket Client Version: socket.io-4.0.0 ]

Queue Member
Last Updated : 2023-05-04 11:10:00

Emit Request [ event-name: queuemember ]

{"st":"true","queue":"801","exten":"2002","penalty":"0","membername":"Lokesh"}

Queue Pause
Last Updated : 2023-05-04 11:10:00

Emit Request [ event-name: queuePause ]

{"st":"true","queue":"801","exten":"2002","reason":"Not Ready"}

Queue Unpause
Last Updated : 2023-05-04 11:10:00

Emit Request [ event-name: queuePause ]

{"st":"false","queue":"801","exten":"2002","reason":"Ready"}

Dial Call
Last Updated : 2023-05-04 11:10:00

Emit Request [ event-name: dialCall ]

{"type":"PG","context":"Out_1","caller_id":"7504044404","no":"7504044404","exten":"2002","agentName":"Lokesh","processName":"Demo" ,"campaignName":"Demo_Progressive","uniqueId":"","recfile_name":"","process_id":"1","campaign_id":"1","hide_number":"0", "map_id":"25","rec_folder":""}

Hangup Call
Last Updated : 2023-05-04 11:10:00

Emit Request [ event-name: hangupCall ]

{"channel":"SIP/1001-0000027f","pid":"1"}

Transfer Call
Last Updated : 2023-05-04 11:10:00

Emit Request [ event-name: transfercall ]

{"type":"blind","exten":"7504044404","channel":"SIP/2002-0000028a","pid":"1","context":"Out_1"}
{"type":"atxfer","exten":"2002","channel":"SIP/2001-000002b5","pid":"3","context":"from-internal"}
Note: In Case of Blind Transfer "type":"blind" else if in case of attended transfer "type":"atxfer" in above event

Crm State
Last Updated : 2023-05-04 11:10:00

Emit Request [ event-name: crmstate ]

Logged IN {"state":"1","agent_id":"1","name":"Lokesh","process_id":"1","exten":"2002","team_leader":"","data":{"agent_id":"1","email":"lokesh.kumar@sansoftwares.com","employee_code":"122","acd_array":["801"]}}
Idle {"state":"3","agent_id":"17","name":"Lokesh","process_id":"3","exten":"2002","team_leader":""}
Manual {"state":"8","agent_id":"1","name":"Lokesh","process_id":"1","exten":"2002","team_leader":""}
Manual On {"state":"10","agent_id":"1","name":"Lokesh","process_id":"1","exten":"2002","team_leader":""}
Manual Off {"state":"11","agent_id":"1","name":"Lokesh","process_id":"1","exten":"2002","team_leader":""}
On Break {"state":"4","agent_id":"1","name":"Lokesh","process_id":"1","exten":"2002","team_leader":"","data":{"break_name":"Lunch Break"}}

Hold/Unhold
Last Updated : 2024-07-22 11:10:00

Emit Request [ event-name: hold ]

Hold { "Channel": "SIP/2002-0000028a", "set": "1"} 
Unhold { "Channel": "SIP/2002-0000028a", "set": "0"}

Hold/Unhold(conf)
Last Updated : 2024-07-22 11:10:00

Emit Request [ event-name: hold ]

Hold { "channel": "SIP/1004-000075f0", "confno": "178-1721641822851", "st": "hold" } 
Unhold { "channel": "SIP/1004-000075f0", "confno": "178-1721641822851", "st": "unhold" }

Outgoing Call Dialing
Last Updated : 2023-05-04 11:10:00

ON Response [ event-name: agentapp ]

{"trunk_channel":"SIP/1001-0000027f","exten":"2002","caller_id":"7504044404","did":"4310742","call_type":"Outgoing","exten_status":"Dialing","RecFile":"","out_call_type":"PG","exten_ring_time":"2023-05-04 12:18:20","acd":"","p_id":"1","c_id":"1","sr_no":"25","transfer":"false","ID":"1683096496.2038","UNQ_ID":"1683096496.2038","ts":"2023-05-04 12:18:20","exten_channel":"SIP/2002-0000027e"}

Outgoing Call Answer
Last Updated : 2023-05-04 11:10:00

ON Response [ event-name: agentapp ]

{"trunk_channel":"SIP/1001-0000027f","exten":"2002","caller_id":"7504044404","did":"4310742","call_type":"Outgoing","exten_status":"Answer","acd":"","out_call_type":"PG","ID":"1683096496.2038","UNQ_ID":"1683096496.2038","RecFile":"20230503/OUT-2002-7504044404-20230503-121820-1683096496.2038.wav","ts":"2023-05-04 12:18:29","exten_channel":"SIP/2002-0000027e","p_id":"1","c_id":"1","sr_no":"25"}

Outgoing Call Hangup
Last Updated : 2023-05-04 11:10:00

ON Response [ event-name: agentapp ]

{"exten":"2002","call_type":"Outgoing","exten_status":"Hangup","out_call_type":"PG","ID":"1683096496.2038","UNQ_ID":"1683096496.2038","caller_id":"7504044404","cause":"16","cause_txt":"Normal Clearing","answer_time":"2023-05-04 12:18:29","exten_ring_time":"2023-05-04 12:18:20","rec_file":"20230503/OUT-2002-7504044404-20230503-121820-1683096496.2038.wav","disposition":"ANSWER","ts":"2023-05-04 12:18:34","hold_durn":"0","durn":"18","billsec":"5","agent_disconnect":"0","dtmf":"","p_id":"1","c_id":"1","sr_no":"25","transfer":"false","exten_channel":"SIP/2002-0000027e","did":"4310742"}
Note: In Case of Blind Transfer "transfer":"true" else "transfer":"false" in above event
Note: In Case of Attended Transfer "out_call_type":"TR" else "out_call_type":"PG/PV/PD" in above event

Incoming Call Ringing
Last Updated : 2023-05-04 11:10:00

ON Response [ event-name: agentapp ]

{"trunk_channel":"SIP/1001-00000284","exten":"2002","caller_id":"7504044404","did":"4310742","call_type":"Incoming","exten_status":"Ringing","exten_ring_time":"2023-05-04 13:44:59","start_time":"2023-05-04 13:44:54","acd":"801","acd_time":"2023-05-04 13:44:59","transfer":"false","ID":"1683101694.2051","UNQ_ID":"1683101699.2054","ts":"2023-05-04 13:44:59","exten_channel":"SIP/2002-00000285"}

Incoming Call Answer
Last Updated : 2023-05-04 11:10:00

ON Response [ event-name: agentapp ]

{"trunk_channel":"SIP/1001-00000284","exten_channel":"SIP/2002-00000285","exten":"2002","caller_id":"7504044404","did":"4310742","call_type":"Incoming","exten_status":"Answer","acd":"801","out_call_type":"","ID":"1683101694.2051","UNQ_ID":"1683101699.2054","RecFile":"20230503/IN-2002-7504044404-20230503-134459-1683101699.2053.wav","ts":"2023-05-04 13:45:11","p_id":"0","c_id":"0","sr_no":"0"}

Incoming Call Hangup
Last Updated : 2023-05-04 11:10:00

ON Response [ event-name: agentapp ]

{"exten":"2002","call_type":"Incoming","exten_status":"Hangup","out_call_type":"","ID":"1683101694.2051","UNQ_ID":"1683101699.2054","caller_id":"7504044404","cause":"16","cause_txt":"Normal Clearing","answer_time":"2023-05-04 13:45:11","exten_ring_time":"2023-05-04 13:44:59","rec_file":"20230503/IN-2002-7504044404-20230503-134459-1683101699.2053.wav","disposition":"ANSWER","ts":"2023-05-04 13:45:24","hold_durn":"0","durn":"25","billsec":"13","agent_disconnect":"1","dtmf":"1","p_id":"0","c_id":"0","sr_no":"0","transfer":"false","exten_channel":"SIP/2002-00000285","did":"4310742"}
Note: In Case of Blind Transfer "transfer":"true" else "transfer":"false" in above event